Plushpeaches is operated by Bytepeak Ventures ("we", "us", "our"). Our goal is to create a pleasant and rewarding shopping experience for all our customers ("you", "your"). We want you to be completely satisfied with your shopping experience. If you need to cancel an order, we are happy to assist you as long as the request is made promptly. Our goal is to process cancellations quickly, but please note that once an order has entered the fulfillment process, it may no longer be possible to cancel it. We understand that circumstances change, and we strive to accommodate your needs within the limitations of our system. Please read the following details to understand how our cancellation policy works.

How to Request a Cancellation

If you wish to cancel your order, you must contact us as soon as possible after placing it. Simply reach out to our customer service team via the contact form or support email, and include your order number and reason for cancellation. We recommend submitting your cancellation request as soon as possible to increase the chances of us stopping the shipment. In some cases, we may ask for additional details to verify your request and process it efficiently. We aim to respond to all cancellation requests promptly and provide you with a clear update on the status of your order.

Cancellation After Order Processing

Once your order has been processed and shipped, cancellation may no longer be possible. If the order is already on its way, you can refuse the delivery upon arrival, and it will be returned to us. Please note that refusing delivery may incur additional shipping fees, which will be deducted from any applicable refund. If the package has been successfully delivered, you may initiate a return according to our return policy, but cancellation will no longer be an option. We recommend checking your order details carefully before finalizing your purchase to avoid the need for cancellation.

Refunds for Canceled Orders

If your cancellation request is successful, we will process a refund for the total amount of your purchase, minus any applicable shipping fees. Refunds for canceled orders will be issued using the original payment method. Please be aware that it may take a few business days for the refund to reflect in your account, depending on your payment provider. If you have any concerns about your refund, please contact our customer support team for assistance. We are committed to ensuring that you receive a full refund for any cancellations made in accordance with our policy.

Exceptions to the Cancellation Policy

While we strive to accommodate all cancellation requests, there may be certain circumstances where cancellations are not possible. For example, if the item is a limited-edition product or part of a promotion with specific terms, cancellations may not be allowed once the order is placed. Additionally, personalized or custom items cannot be canceled once the order has been confirmed. We encourage you to carefully review your order details, especially for unique or special items, to avoid cancellation issues. If you encounter any exceptions or have questions about specific orders, feel free to reach out to our team for clarification.