Plushpeaches is operated by Bytepeak Ventures ("we", "us", "our"). We are dedicated to providing a satisfying shopping experience for all our customers ("you", "your"). We sincerely apologize for any inconvenience caused if you receive a damaged or defective item. To request a return or exchange, please contact our customer support team within 48 hours of receiving the product. If you receive an incorrect item, please reach out to us immediately, and we will assist you with a return or exchange. Please note that we do not accept returns for worn or damaged products. To ensure your return is processed smoothly, kindly retain all original labels, packaging, and invoices, as missing these items may delay or prevent the return. If your item arrives in an unsatisfactory condition or is missing components, please notify our support team within 48 hours.  

Steps to Begin a Return

To initiate a return, please contact our customer support team, who will guide you through the process. They will provide clear instructions and support you from start to finish. Once the returned item is received, we typically process refunds or exchanges within 5-7 business days.

Items That Cannot Be Returned

Certain items are not eligible for return, such as perishable goods (e.g., flowers, plants), and personal items like lingerie or cosmetics. Digital products, including e-books or software, are also non-returnable once they have been downloaded or accessed. We will clearly inform you of any such exclusions during the purchase process to avoid any confusion.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the return is due to an error on our part. In cases where the return is caused by a mistake on our end, we will cover the cost of the return shipping.

Processing Your Refund

Refunds will be processed using the original payment method. Once we receive and inspect the returned item, we will aim to complete your refund within 5-7 business days.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please feel free to contact us at bytepeakventures@gmail.com. We’re always here to assist you.